![]() While it is good software, these factors make it hard to recommend over Google Maps for simplicity-sake.Master Services Agreement for Yelp Reservations and Yelp Guest Manager Simply put, Yelp offers fewer features than competitors and is lesser-known. Google Maps offers reviews, pictures, menus, and the ability to make reservations within the app. I often search for places to eat on Google Maps simply because once I find a place to eat, I can then navigate there within the same app. I found Yelp Reservations lacking versus the competition. Yelp also has a wide user base, which means that the amount of information posted is large and extensive. Having all of this information in one place is very convenient, and helps the user to make informed choices on where to eat. Yelp Reservations allows the user to read reviews of different restaurants, see pictures of menu items posted by others, see contact information for restaurants, and make reservations to restaurants that have this feature set up. The only problem is that there is not a defining feature that would cause me to recommend it over Google alternatives that are already built into my phone. It is easy to use and has a wide user base. This software has great reviews and information about restaurants. Luckily you have the ability to respond back to commenters. I iwsh there was an option to filter out reviews for things like "I called them and they didn't answer their phone - 2 stars" because that's not reflective of the service itself, and we don't have a way to determine if they called outside of business hours. Typically people will write reviews if they had an amazing experience or if they had a terrible one. One of the biggest features of Yelp for Restaurants is customers leave feedback on their experience. I also love that customers are able to post images of their meals! As a catering company we often create brand new menus for each event so having a huge photo assortment of what we can do is amazing! CONS ![]() When Covid hit, the interface was updated to reflect that we offer delivery, take & curbside pickup to the very top of the page (impossible to miss) which has been so crucial to keep business afloat in these weird times when you have to think of out of the box ways to keep customers engaged. You have everything all at a glance, your contact info, hours of operation, details regarding the type of servicing we provide. I like how easy this software makes it for small, locale businesses to promote themselves to their customer base. I really appreciate how yelp pivoted at the beginning of 2020 to show that we offer take out / curbside pickup options and has a way to send inquiries directly to our inbox, along with all of our other contact info. This last year has been hard so having an online presence where customers can share how much they've enjoyed our service has been crucial in keeping the business afloat. I work parttime for a catering company on weekends as a general organizational/admin type assistance, and managing our yelp page is part of the gig. And after that I am recieving sales calls once or twice every week!!! I told them I dont want to deal with you, and the calls are still going till today, more than two years. I told them I dont want to deal with your company any more. After 6 months of paid ads, I didnt recieve any valuable leads from yelp. I did continue but I was totally unhappay and I told them this is cheating. This shocked me, and I found my self that I have to continue with them. Then when I requested to cancel the contract, they requested me to pay a penelty fees. When i started, i found that the avarage click payment is much higher than expected. They pushed me to sign a contract with them for 6 months with a minimum amount ( i cant remember exactly). The sales person gave me very good statistics about my business and other business for the paid ads. I did got an offer to do paid advertisment using the Yelp business platform. ![]() PROSĪs a user Yelp is good and helpful, even though we have some reviews which are not reliable. Great as free service, and the worst platform for the worth of dollar for advertisment.
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